Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
Currently we only deliver to private parties at private residences. We do NOT deliver to parks or banquet facilities.
Prices shown on our website are good for a rental up to 24 hours long. If you choose a time less than the 24 hours, the price is the same.
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water listed under our Water Slide and Water Combos section. When renting a water Inflatable you are responsible for providing a water hose from the water source to where the unit is to be installed.
YES, we only setup inflatable rentals on grass. We use long stakes to anchor the inflatable in place. Please make sure and have any underground hazards marked in advance before we arrive.
Yes, we can deliver for a shorter period of time, but the price is the same as the 24-hour rental.
I am sorry but all delivery times are assigned by us depending on the route. All deliveries will take place earlier than your selected event time. You will receive an email the day before your event with the estimated time of arrival of the driver.
Give us a call if you have any questions.
- No Deliveries to PUBLIC PARKS
- No Deliveries to Apartment Complexes
- Will NOT setup on gravel or rocky ground
- Will NOT setup Inflatable in any streets or cul de sacs
- Will NOT setup Inflatable in any Retention Ponds or Retention Areas.
- Will not go up or down any steps or stairs to make deliveries.
- Will not setup in backyards where the gates are LESS than 44 inches wide unless it is a bounce house only (combos require 44 inch gate)
- Will not setup at any event where inflatables are present from another vendor
- The area that the inflatable is to be setup MUST be clear of any sticks, rocks, & animal feces prior to delivery!
For any inflatable reservation, we require a $50 non-refundable deposit that must be paid with credit or debit card. This deposit applies towards your balance with the remainder due at time of delivery.
We accept cash, debit card, or credit card. NO CHECKS!
In the event of severe weather conditions (i.e. rain, high winds, or temperatures below 40 degrees) We reserve the right to cancel your reservations if you do not have a safe alternate location. If the reservation is cancelled due to weather, the deposit and any amount paid can be used towards a future rental for the next 90 days. The deposit and any other amount paid is non-refundable and will ONLY be given as a credit for 90 days. U Gotta Bounce reserves the right to make these decisions within 24 hours of the anticipated delivery time. We will not cancel any reservations due to weather until this time frame as weather can change. Rain, snow, winds above 15 mph, or temperatures below 40 degrees, are the ONLY reason the weather policy will go into effect. If your backyard is muddy due to rain, this does NOT put the weather policy into effect, we advise you to place tarps out to keep mud off the equipment or find an alternate location.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.